Alberta Innovation and Advanced Education (IAE) SIAMS (Secure Identity & Access Management System)

FREQUENTLY ASKED QUESTIONS

This section provides answers to Frequently Asked Questions. You may find that the answers bellow will save you a trip or a phone call.

General SIAMS Questions
  1. What is the Secure Identity & Access Management System?
    The Secure Identity & Access Management System provides a single secure, centralized authentication and authorization service to access online systems for Alberta Ministry of Innovation and Advanced Education (IAE), associated ministries and associated organizations.
  2. What is the purpose of a SIAMS Account?
    The SIAMS Account allows citizens to register for a single "User Id and Password" that will permit access to all online, secure applications being offered by Alberta Innovation and Advanced Education, associated ministries and associated organizations.
  3. What are the benefits of a SIAMS Account?
    The benefits are that you will be able to access an ever-increasing number of online applications using only one Username and Password. Your SIAMS Account becomes your passport to current and future online services offered by Alberta Enterprise and Advanced Education, associated ministries and associated organizations.
  4. What can I do with my SIAMS Account?
    Your SIAMS Account is used to access secure online applications for Alberta Enterprise and Advanced Education (IAE), associated ministries and associated organizations. Current and future applications serve a number of client groups including post-secondary students and apprentices.
  5. How can I get further assistance?
    Contact the Help Desk:
    Monday to Friday (except holidays)
    8:15 AM to 4:30 PM (Mountain Time)
    Phone: (780) 427-5318
    Toll Free (within Alberta) dial 310-0000 followed by (780) 427-5318
    E-mail: SIAMS.Help@gov.ab.ca
Username and Access Questions
  1. Why have I been Locked Out?
    You have been locked out because of repeated attempts to login to SIAMS using an incorrect Username and password combination. As a security measure, the Lock Out has been placed for the next 72 hours. For immediate assistance (during their hours of operation) please contact the Help Desk.
  2. I have forgotten my SIAMS Username.
    Click "Forgot Username" on the Login screen. You will be asked for your email address. Your Username will be emailed to that address.
  3. What are the recommendations for a SIAMS Username?
    Your Username must be between 8 and 20 characters long. It is not case sensitive, and can be a combination of letters, numbers and special characters. It should be something you will remember. If the Username you want to use has already been taken by someone else, you may have to try again.
Password Questions
  1. I have forgotten my password.
    Click the "Forgot Password?" link on the Login screen. You will have to recall answers to your Challenge Questions. If you have difficulties please contact the Help Desk.
  2. Why has my password expired?
    Once every 767 days, we enforce a password change for all users as a security measure. Please follow the directions to create a new password.
  3. What are the recommendations for passwords?
    Passwords must be 8 to 20 characters long and include at least one upper case, one lower case and one number or special character. The special characters allowed are ".", "-", "_", "!", and "%". Spaces are not allowed. We suggest passwords not contain any obvious elements important in your life such as a child’s or spouse’s name.
  4. When will I have to renew my password?
    SIAMS will keep track of your password expiry date. Passwords must be renewed every 767 days.
  5. May I change my password before the password expiry date?
    Yes. We email you when your account creation is complete. Click the link at the bottom of this email and logon. This will take you to the Change Profile pages, where you can change your password and other information.
  6. How can I change my password?
    We email you when your account creation is complete. Click the link at the bottom of this email and logon. This will take you to the Change Profile pages, where you can change your password and other information.
  7. I cannot recall the answers to the Challenge Questions. What should I do?
    Please contact the Help Desk for assistance.
Consent and Usage of Personal Information Questions
  1. Why must I provide my consent?
    Some of the SIAMS identification information that is about to be collected from you is personal in nature. The collection, use, and storage of this information is subject to various privacy legislation. This may include obtaining consent from the owner prior to collection. You can learn more about privacy issues that affect you from the Privacy Statement.
  2. Why am I being asked for personal information?
    In order to establish a SIAMS Account, citizens are being asked for basic identification information. This, along with other identification data collected (such as Alberta Student Number), will assist us to match your SIAMS Account to your existing records (such as your high school transcript).
  3. 3.I refuse to provide SIAMS Identification Information. Can I still access secure online applications for Alberta Enterprise and Advanced Education and associated ministries and organizations?
    No. At the present time, SIAMS Identification Information, along with other ministry-specific identification data, is needed to identify you, and permit access to the secure online applications. Please contact Alberta Innovation and Advanced Education or the associated ministry or organization directly to obtain service information.
  4. I have married, or changed my name. Which surname should I use?
    We recommend that you use the surname under which you primarily conduct your legal affairs today.
  5. How will my Phone number be used?
    We may use your phone number to contact you in case of problems. Your phone number will not be used for any unsolicited calls, nor will it be shared outside of Alberta Ministry of Innovation and Advanced Education (IAE), associated ministries or associated organizations.
  6. How will my Email address be used?
    We may use your email address to contact you. Your e-mail address will not be used for any unsolicited correspondence, nor will it be shared outside of Alberta Ministry of Innovation and Advanced Education (IAE), associated ministries or associated organizations.
  7. How can I modify my information?
    We email you when your account creation is complete. Click the link at the bottom of this email and logon. This will take you to the Change Profile pages.
  8. What SIAMS identification information can I change?
    You can change your First name, Last/Family name, phone number, email address, password and answers to the Challenge Questions. Follow the directions to modify you information, in the question above.
  9. Why am I being asked to respond to Challenge Questions?
    Your answer to the challenge questions will be used to identify you if you forget your password. You will be able to assign a new password without calling the Help Desk.
Technical and Browser Questions
  1. What could be the reason for technical difficulties?
    One of the processes or communication links needed may be temporarily out of order. We suggest you attempt to login again using the SIAMS login and password you chose. If this is unsuccessful please contact Help Desk for assistance.
  2. What are the browser requirements for the Secure Identity & Access Management System?
  3. What if my browser is set to block Pop-up windows?
    If your browser blocks pop-up windows, you may not see important messages from SIAMS. Please ensure your browser is set to allow Pop-up windows.